

"Management
and HR Tools For The Fitness Industry
Guaranteed To Help
Your Staff Get
MORE Leads MORE
sales and MORE
Referrals"
These
are for YOUR use only, information within is copyright and may not be reprinted
or used without permission from the author.
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Eliminating Poor Performance,
how to
conduct team meetings and the role of the sales manager.
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What Makes a Good Sales Manager,
how to conduct and audit, and the seven qualities of a leader.
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Incoming
Call Evaluation Script, this one
script alone could save you thousands in lost sales if your
reception/customer service staff are not handling
incoming calls correctly.
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Customer
Relationship Management CRM -
principles, strategy, solutions, and ideas for effective customer relationship
management. Focus on finding out what your customers want and delivering
services and or goods in a win win situation.
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Decision Making Template
ask yourself and answer these questions to
determine if you are ready to make a change, or ready to become an innovator.
Often as innovators we are not always aware of when it's time to change, what to
change, if to change, or how to change.
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Code Of Practice Template
A code of practice is a good
way to state clearly your organization's position on important subjects like
equality, ethics, contracts, conflict of interest and duty of care. Often these
matters get overlooked in the process of buying and selling, only to surface
later and cause problems because they've not initially been properly explained
or understood. Being able to provide a solid and fair code of practice is
therefore important in order to establish a clear common understanding of
expectations and deliverables between supplier and customer.
so if you don't have one, produce one, get it approved, and start using
it.
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Effective Delegation
Poor delegation will cause you frustration, demotivates
and confuses the other person and fails to achieve the task or purpose itself.
So it's a management skill that's worth improving. Here are the simple steps to
follow if you want to get delegation right, with different levels of delegation
freedom that you can offer.
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Responding To A Customer Complaints Letter.
Ideas and tips.
Responding to
complaints letters is of course a different matter than doing the complaining.
If you are in a customer service position of any sort, and you receive
complaints from customers, consider the following:
firstly
it is important to refer to, and be aware of, and be fully versed in your
organisation's policies and procedures for dealing with customer complaints.
if your organisation does not have a procedure for
complaints handling then you should suggest that it produces one.
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Employee Written
Counseling Document.
Manage your staff’s
behaviour effectively and document all verbal and written counseling, avoiding
legal action if dismissal becomes necessary
To Go To A Sample
Monthly Sales Target Template.
This basic
sales report/forecast tool is for a small or new businesses which
does not yet have a computerised full management
information system, which would normally integrate sales reporting with other
business processes.
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Positioning Your Business Template.
Positioning is the act
of designing your company’s offer and image
so that it occupies a distinct valued place in the target customer’s mind.
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Sales Training Checklist. Use this
checklist to track your sales tool development. Enter dates and check off items
as you make progress. We have self-populated the tools we believe are a MUST
HAVE. Add to and delete as is appropriate for your own sales process.
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Front
counter Checklist. Use this template to
keep on top of the daily duties that keep your centre running smoothly, and
ensure that all staff are following procedure.
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Centre fast start sales training manual for staff-a
basic guide that can be easily tailored to suit your services. Full of easy to
follow basics.
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Hunters 200 sales tips-great for motivational staff handouts etc
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Complete 5 page cleaning
checklist, fix up and "To Do List" suitable for single person operator or mega
complex
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Mission statement 10 great ideas
with suggestions
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Sales and management procedures,
holding team meetings, eliminating undesirable behavior
To Go To Employment agreement
To Go To Goal setting diary
To Go To Identifying priorities
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How to maximise your adaptability
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Outline a plan of action. When you expect the best from your staff, have a plan
, plan ahead, and provide leadership assignments that relate to the plan.
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Telemarketing proficiency test
To Go To Probationary review period
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Super Bonus
Complete staff Induction manual
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Super Bonus
Complete staff safety induction
manual
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Task and function worksheet
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Employee evaluation report
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Instant Reference Hiring the best what
to look for
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Dozens
More Forms here

to Go To Staff
personal Productivity Sheet
This sheet has been designed as a short guide to help us all in
setting personal weekly goals in the aim of improving our performance in areas
that may need attention. In other words making us accountable to ourselves as
well as the team we work with. At the beginning of the following week we can
share at the meeting with our team what we’ve achieved and what needs attention.
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the Various Personnel Documents

to Go To Hundreds More Forms Here!

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78 FREE And Low-Cost Ways To Add At Least $17,000 or27% To Your Small
Business Profits In
The Next 90 Days-Written by Peter Sun an Australian Marketing legend an
excellent read-I own the resale rights to this book as well as the other book
below (I paid $300 for the rights to be able to give away or sell these books)

To Go To Prospect Without Pain! Stop wasting time with prospects who won’t
buy… and find the ones who will.
